Mobility Bathrooms UK is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and store your personal information when you interact with our website, submit an enquiry, or book a service.
What Data We Collect
We may collect and process the following information:
- Contact Information: Your name, phone number, email address, and address
- Enquiry Details: Information you submit through forms or when contacting us directly
- Service Information: Survey preferences, accessibility needs, or property details relevant to our installation service
- Technical Data: IP address, browser type, operating system, referral URLs, and browsing behaviour (via cookies)
We collect this information because it enables us to provide quotes, surveys, and installation services efficiently and lawfully.
How We Use Your Information
We use your data for the following purposes:
- To respond to your enquiries
- To schedule and conduct free home surveys
- To provide quotes and complete installations
- To manage bookings and communicate updates
- To improve our website and user experience
- To comply with legal and regulatory obligations
We only use your personal information where there is a lawful basis — either your consent, a contractual obligation, legal duty, or our legitimate business interest.
Sharing Your Information
We do not sell your data.
We may share your information with:
- Our in-house installation team or surveyors
- Approved local contractors (only when necessary for service delivery)
- Service providers who help us operate our website or manage marketing, under strict data agreements
- Legal or regulatory bodies where required by law
All third parties are required to respect the security of your personal data and use it only for the specified purpose.
Data Security
We store your information securely using password-protected systems and encrypted storage (where applicable).
Access is limited to trained staff who need the information to provide services.
Data Retention
We retain personal information only for as long as necessary to:
- Complete the service you requested
- Comply with our legal obligations (e.g. tax, warranty, or insurance purposes)
- Resolve disputes and enforce our agreements
After this period, data is securely deleted or anonymised.
Your Rights Under UK GDPR
You have the right to:
- Access your personal data
- Correct any inaccurate information
- Request deletion of your data
- Object to or restrict processing
- Withdraw consent at any time
- File a complaint with the Information Commissioner’s Office (ICO)
To exercise these rights, email us at: [Insert Contact Email]
Cookies
We use cookies to improve site performance and monitor traffic. By using the website, you consent to cookie use as outlined in our [Cookie Policy].
You can adjust cookie preferences in your browser settings.
Contact Us
If you have any questions about this Privacy Policy or your data, please contact:
Mobility Bathrooms UK
Website: https://mobilitybathrooms.org.uk/contact/
Email: [email protected]
Phone: +44161 524 9346